Client profile:
Online furniture brand that offers designer-created, bespoke furniture
At a Glance
CHALLENGES:
- High sales, high returns
- Low customer satisfaction
- Escalating logistics costs
- Delays in fulfillment
- Need for multiple payment options
Key Insights
- Early detection of defects before production phase saves delivery time and
- QA at warehouse before dispatch to store prevents defective goods from display
- Pre-built digital payment app covering all options
Solutions
- Backend cloud solution for designers and production to collaborate and course correct quickly
- Designed a mobile app to identify and report issues at the warehouse entry point
- Stocking, delivery planning, return logistics and tracking with integrated ERP
- Customized mobile payment solution with Ezetap for flex payments
Technology used:
Outcomes
- Reduced inventory, faster turnaround of stocks
- Flexible supply chain operations through ERP integration
- Significant reduction in cost of reverse logistics for returns
- Improved customer experience and satisfaction scores